Frequently asked questions

Account and access

How do I get an account? Blue Trails is onboarding providers by invitation. Write to contact[at]bluetrails.eu and we'll create the account and email you a 4-digit code with a direct link to get in. See Request an account.

The 4-digit code never arrived. Check your spam folder first. Then use Resend code — there's a 60-second cooldown between requests. If it still doesn't arrive, reply to the email we sent you and we'll sort it out.

Why does it say "Waiting for Approval"? Blue Trails reviews new accounts before their published centers appear in the app. It doesn't block setup — you can build everything while you wait. See Verification and publishing.

I changed my password and got logged out everywhere. That's deliberate — changing your password ends every other session for your security. Sign back in with the new password.

Dive centers

How many centers can I have? Independent accounts have one. Company accounts on a multi-center plan can have several and switch between them from the top bar.

My center is published but divers can't see it. It's likely published but the account is still Waiting for Approval. Both have to be true — published and verified — for it to show in the app.

Offerings and calendar

I added a service but nothing shows on the calendar. It has no schedule yet. A service only produces departures once it is linked to a season — or to Always — no season — and that link has days and departure times on it. See Seasons and schedules, or From setup to your first booking for the whole order.

Can two seasons overlap? Yes. The editor warns you but does not stop you — "Easter week" inside "Low season" with different prices is a real case. What is not allowed is two schedules of the same service covering the same dates.

Where do I close a day?Settings › Closed days, which closes it for every service at once. There is no per-service excluded-dates field any more.

The calendar shows no occupancy / "no limit". Give each departure time a capacity. Without one, activities have no seat limit and the portal can't show how full they are.

The times look wrong. Activities are shown in the dive center's time zone, not your device's. The portal flags this when the two differ.

Clients

A diver's medical form says "Missing". It hasn't been completed yet. The diver can fill it in the app or via your QR sign-up, or you can record it on their client record.

Can I book someone who doesn't use the app? Yes. The client book is for everyone you book — app user or not. Add them as a walk-in.

Still stuck?

See Troubleshooting for the common fixes.