Troubleshooting

Quick fixes for the things that trip people up most.

I can't sign in

• Double-check the email; passwords are case-sensitive.
• Use Forgot password to reset with a 4-digit code.
• If you were invited to a team, sign in through the invitation link the first time, not the normal login.

The activity calendar is empty

• The service has no schedule: it was never linked to a season, or the link has no days on it yet. See Seasons and schedules.
• The service is inactive, or the dates you are looking at fall outside its season.
• Check you're looking at the right center (top-bar switcher) and the right date range.

Occupancy and "seats booked" are blank

Your schedule slots have no capacity. Set one on each slot so the portal can track how full each activity is.

Photos won't upload

• Each photo must be 10 MB or less, and there's a limit of 10 per center. Remove one or compress the image and try again.

A diver can't be added — it's full

The activity is at capacity. Free a seat by cancelling another booking, raise the activity's capacity, or force the booking if you know a spot will open.

The dates show a month in the wrong language / format

Set your Preferences — date format, number format and week start are all there, account-wide.

Something else

If none of this helps, reach out to Blue Trails support from within the portal, or use the thumbs-up / feedback options where available.